Personal Information

Technical Skills

Professional Skills

Work Experience

Harpers Payroll Services – Worcester, MA January 2008 - Present

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Software Developer/Business Analyst September 2013 - Present

• Designed, developed, implemented and maintained an employee onboarding system utilizing ASP.NET, SQL Server 2008r2, jQuery, twitter bootstrap 3
• Developed intranet ASP.NET web applications integrating with the payroll systems COM components to provide streamlined processes for staff
• Designed and implemented multiple windows form utilities to assist IT helpdesk with troubleshooting as well as automation of issue resolution
• Developed and deployed a data integrity audit application that notified staff members of potential issues
• Created custom client solutions ranging from custom winforms applications to custom screens in the payroll application Millennium 3 (HTML in webbrowser control)
• Supported IT team with escalated technical issues regarding payroll software scripting and programming
• Assisted the IT director in evaluating project scopes to see if projects requested from internal or external clients were reasonably achievable

Operations Specialist January 2011 - September 2013

• Responsible for creating of all interfaces between financial partners, banks, and retirement vendors
• Assisted the Director of Operations with decisions on best practices and workflow
• Maintained database storage limits by compacting, purging, and deleting data as needed
• Proved internal support to team members on policies and procedures
• Created client database shells based off specifications provided by the implementation team

Software Implementation and Training Specialist August 2008 - January 2011

• Managed software implementation projects with internal and external clients and vendors
• Provided detailed project plans that met both the client’s and harpers payroll’s standards in this client facing role
• Brainstormed with clients to come up with custom solutions to current payroll and human resource issues and concerns
• Leveraged my technical knowledge to use SQL, VBScript, and Visual Basic to enhance the software to meet client expectations for complex problems
• Implemented client databases while maintaining accuracy and integrity of client’s data using various ETL methods
• Responsible for parallel testing of payroll process to ensure final accuracy before final implementation of payroll software
• Provided trainings to all end users on all software products.

Client Services Representative January 2008 - August 2008

• Data entry of new hires, personnel changes, rate updates, and pay entry of weekly, bi-weekly, semi-monthly, and monthly client payrolls
• Provided support to multiple clients payroll and HR software inquires via telephone and email
• Supported Implementation staff with overflow training on site or remotely via web training

Fidelity Investments – Marlborough, MA September 2006 – December 2007

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Customer Service Associate – Health and Wellness/ Human Resources/Payroll September 2006-December 2007

• Pro-actively assist with benefit problems and resolutions including acting as an advocate when issues involving external vendors arise
• Accurately and confidently respond to customer inquires regarding benefit coverage and options available
• Educate customers on specifics of benefits plans as defined by the client and insurance carriers
• Process life events in accordance with plan rules using Oracle health and other benefits software
• Identify and assist with payroll and timekeeping problem and resolutions
• Ability to establish effective cross-functional relationships with internal and external partners
• Educate customers of IRS and tax code regulations related to payroll administration